Alert: Planned Appointment And Telephone System Changes April 2026
In line with latest NHS guidelines, patient feedback about long waits on the telephone/getting appointments, and to align with many local practices, Claremont Clinic will start using “Total Triage” alongside a new telephone system in April 2026. This will mean instant pick up after three rings on the telephone as well as greater fairness in getting an appointment, with a doctor assessing every request. You will be able to go online, call us, or come into Claremont Clinic to fill out a triage form. The form will tell us why you want an appointment. These will be looked at by a doctor, and a decision made regarding the next steps/appointment, which you will be informed of within 24 hours. This will ensure faster first contact and improve access.
