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Planned Appointment And Telephone System Changes April 2026

In line with latest NHS guidelines, patient feedback about long waits on the telephone/getting appointments, and to align with many local practices, Claremont Clinic will start using “Total Triage” alongside a new telephone system in April 2026. This will mean instant pick up after three rings on the telephone as well as greater fairness in getting an appointment, with a doctor assessing every request. You will be able to go online, call us, or come into Claremont Clinic to fill out a triage form. The form will tell us why you want an appointment. These will be looked at by a doctor, and a decision made regarding the next steps/appointment, which you will be informed of within 24 hours. This will ensure faster first contact and improve access.

Get Help With My Mental Health (Children & Young People)

If you are in crisis please click here for information on what to do. You can call the free 24/7 Crisis Line on 111 and follow the instructions to be directed to the Mental Health Crisis Service (Option 2).

If you are in crisis click here for information

• Your mental wellbeing and physical health are linked and both are as important as each other. Sometimes things can get stressful or difficult and we are here to help.

• Child and Adolescent Mental Health Services (CAMHS) oversee a lot of mental health treatments locally. Us as your GP, your school or other health professionals can refer you.

Click here to find out more about CAMHS

• You are welcome to consult with a clinician at Claremont Clinic regarding your mental health. You can do this by requesting an appointment. Click here

• Kooth is a free online based mental health community and tool that is free to access for children and young people registered with Claremont Clinic.

Click here to find out more about Kooth

• LumiNova is a fun digital therapy for childhood anxiety for ages 7-12. It is free for children registered with Claremont Clinic.

Click here to find out more about LumiNova

Additional Information

Cookies on this website

Alert: Planned Appointment And Telephone System Changes April 2026

Get Help With My Mental Health (Children & Young People)

Additional Information