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Friends and Family Test Form

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Friends and Family Test Form

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11%

How easy is it to get through to us on the telephone?*

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

I don't know/I didn't use the telephone

How easy is it to use our website to look for information or access services?*

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

I don't know/haven't used the website for these reasons

Were you saisfied with the appointment(s) you were offered?*

Yes

Not Applicable

Overall, how would you describe your experience of making an appointment?*

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

I don't know

Overall, how would you describe your experience of Claremont Clinic?*

Very good

Good

Neither good nor poor

Poor

Very poor

Don't know

Do you think Claremont Clinic has improved in the past 12 months?*

Yes

Not Applicable

How likely are you to recommend Claremont Clinic to friends and family if they needed similar care or treatment?*

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don't know

Why did you give your answer? Any other comments? Optional

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